Executive Summary:
Running enterprise systems efficiently while continuously evolving them is a growing challenge for modern organizations. Oracle’s Run and Operate Services, delivered by Customer Success Services (CSS), provide comprehensive support to help organizations manage their Oracle environment with precision — from infrastructure and databases to enterprise applications like Oracle Fusion Cloud.
This white paper explores how Oracle’s Run and Operate approach enables customers to optimize operations, reduce risk, and stay future-ready. It also highlights how organizations can benefit from external advisory to tailor and extend these services for long-term business performance.
The Challenge: Keeping Oracle Environments Efficient and Evolving
Oracle Fusion Cloud Applications, OCI infrastructure, and Oracle Databases provide robust, enterprise-grade capabilities — but maximizing their value requires proactive management. Many organizations face the following hurdles:
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Difficulty maintaining consistent performance and uptime
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Limited internal capacity for ongoing monitoring and tuning
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Underutilization of opportunities for automation and cost control
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Increased exposure to compliance and patching risks
These challenges make it difficult to scale and innovate post-implementation — especially when systems must support mission-critical operations.
Oracle’s Run and Operate Model: Delivering Stability and Agility
Oracle’s Run and Operate Services, part of the CSS portfolio, are designed to:
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Sustain the health and reliability of cloud applications, infrastructure, and databases
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Provide proactive monitoring, resolution, and guidance from Oracle experts
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Adapt operational support to evolving business and IT strategies
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Drive continuous improvement through tuning, automation, and best practices
Oracle’s approach helps businesses move beyond “keeping the lights on,” enabling IT to become a partner in growth and innovation.
Whether organizations require full operational outsourcing or focused support for specific workloads, Oracle’s flexible service model adjusts to meet business needs and IT maturity levels.
What Makes Oracle’s Approach Unique
Oracle’s Run and Operate services stand apart for several reasons:
Deep Product Knowledge
As the creator of the platforms it supports, Oracle brings intimate, unmatched understanding of Fusion Applications, OCI, and Oracle Databases — something third-party managed service providers often cannot match.
Proactive Optimization
Oracle doesn’t just monitor for failures — it applies automation, analytics, and expert insight to recommend and implement ongoing improvements.
Strategic Alignment
CSS teams work directly with clients to understand their goals and business cycles. This isn’t generic IT support — it’s co-piloting business transformation while managing technical complexity.
Maximizing Value from Oracle Run and Operate Services
While Oracle provides powerful support out of the box, organizations often benefit from independent strategic guidance to:
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Define operational requirements and assess service tier fit
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Interpret performance insights and prioritize actions
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Integrate third-party tools or governance processes
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Evolve the support model in sync with business transformation
An experienced Oracle consultancy can help bridge the gap between standardized Oracle services and the unique needs of an enterprise. This includes recommending architectural enhancements, facilitating smoother onboarding, and advocating for measurable ROI.
Use Cases: Where Run and Operate Adds Strategic Value
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Post-Go-Live Stabilization
Supports new Oracle Cloud deployments with rapid issue resolution and user enablement. -
Critical System Monitoring and Incident Response
Maintains application reliability during peak loads or sensitive business cycles. -
Automated Patch Management and Compliance
Reduces regulatory and operational risk with routine updates managed by Oracle experts. -
Database and Infrastructure Optimization
Improves cost-performance ratio through continuous tuning and workload analysis.
Why This Matters Now
As enterprises transition from cloud implementation to long-term operations, traditional IT management approaches fall short. A scalable, intelligent support model is essential to:
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Manage increasing complexity
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Enable innovation without added risk
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Reduce operational overhead
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Meet performance and compliance expectations
Oracle’s Run and Operate Services offer this foundation. When combined with external expertise to tailor the engagement, organizations unlock even greater value.
Taking the Next Step
Organizations interested in strengthening their cloud operating model may consider:
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Operational Health Check Assessments
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Run and Operate Planning Workshops
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Oracle Cloud Optimization Reviews
By pairing Oracle’s built-in support with strategic oversight, businesses can ensure every operational dollar drives results — turning Oracle Cloud into a fully optimized platform for growth.
Partnering for Operational Excellence
With decades of experience supporting mission-critical IT environments — from early remote infrastructure management at Sevenspace to Tier 3 engineering leadership in operations management through the Sun Microsystems and Oracle eras — CushySky understands what it takes to keep enterprise systems performing at their best. Today, that legacy informs how we help organizations align with Oracle’s Run and Operate model. Whether it’s guiding service onboarding, managing ongoing operations, or ensuring that support models evolve with business needs, CushySky brings proven methods, deep Oracle expertise, and a strong culture of collaboration. We empower clients to get more than just stability from their Oracle investments — we help them build an intelligent, high-performance foundation for long-term growth.
