Oracle’s Customer Success Services (CSS) portfolio offers the Run and Operate Services suite to meet this very challenge. These services are designed to ensure that businesses can run and optimize their Oracle Cloud environments — whether infrastructure, database, or SaaS applications — with hands-on, proactive, and strategic support. By pairing technical depth with business insight, Oracle’s Run and Operate Services bridge the execution gap between transformation vision and operational excellence.
This post is to explore the value of Run and Operate Services, real-world challenges they solve, and how enterprises can use them to achieve continuous business outcomes, resilience, and innovation.
Why Operational Support is Now Mission-Critical
Cloud adoption has moved from pilot projects to enterprise-wide transformation. But success brings complexity:
- Businesses must manage quarterly SaaS releases, integrations, and compliance
- IT leaders must avoid service disruptions, meet SLAs, and proactively prevent risks
- Teams are pressured to do more with less while also innovating faster with AI and automation
Without a strong operational foundation, transformation can stall. This is where Oracle CSS Run and Operate Services become essential.
What Are Oracle Run and Operate Services?
Run and Operate Services are a critical arm of Oracle CSS — focused on providing end-to-end support across the Oracle technology stack:
| Capability | Description |
|---|---|
| Dedicated Support Team | Named Technical Account Managers (TAMs) who understand your business, environment, and priorities |
| Proactive Optimization | Performance tuning, patching guidance, and ongoing best practice reviews |
| Quarterly Release Readiness | Planning support for SaaS updates (e.g., Fusion ERP, HCM), including sandbox testing, regression tracking, and impact analysis |
| Health Monitoring & Incident Response | Real-time oversight and prioritized issue resolution, including 24/7 support for Severity 1 issues |
| Knowledge Transfer & Guidance | Functional and technical advice, enablement for your internal teams, and insight into future roadmap alignment |
| AI & Automation Support | Advisory on how to embed Oracle’s AI agents and intelligent workflows into core business processes |
How It Works
Run and Operate Services are highly flexible. Whether your business needs light-touch guidance or full-service hands-on execution, Oracle tailors the engagement model to fit:
- Collaborative Onboarding: Understand strategic goals, workloads, and organizational structure
- Service Blueprint: Define key responsibilities, SLAs, escalation paths, and success metrics
- Ongoing Delivery: Embedded collaboration between Oracle’s CSS teams and customer stakeholders
- Value Realization Reviews: Regular checkpoints to review adoption, KPIs, and unlock future capabilities
What Problems Do These Services Solve?
Problem #1: Overwhelmed Internal IT Teams
Many businesses can’t scale internal capacity fast enough to handle SaaS innovation cycles, database performance tuning, and infrastructure patches. Oracle’s experts act as an extension of your team — not just troubleshooting, but steering forward.
Problem #2: Risk from Quarterly Releases
SaaS customers often fall behind due to complex regression testing or integration fragility during Fusion updates. CSS teams help ensure each update is not just adopted safely, but fully utilized.
Problem #3: Gaps Between Cloud Teams and Business Users
Run and Operate Services bring technical and functional experts into one shared plan — improving communication, transparency, and adoption of new features aligned to business goals.
Problem #4: Missed Opportunities with New Capabilities (e.g. AI)
Many customers underuse what Oracle Cloud offers — from embedded AI assistants to intelligent automation. CSS helps you capitalize on these investments by guiding feature activation, training, and outcome realization.
Real-World Impact
Some examples of measurable customer outcomes:
| Outcome | Example |
|---|---|
| Faster Time-to-Value | Reduced time to adopt quarterly SaaS innovations by up to 40% |
| Improved Service Reliability | Proactive detection and resolution of critical issues before impact |
| Higher End-User Adoption | Functional advisors help teams embed new capabilities into daily workflows |
| Reduced Risk Exposure | Guided regression testing and integration validation prevent post-release outages |
| AI-Driven Insights | Adoption of Oracle AI Agents in Finance and HR processes within 60 days of release |
Why Choose Oracle Run and Operate Services Over Traditional Support?
Traditional support models are reactive. Run and Operate Services are strategic and proactive:
| Traditional Support | Oracle Run and Operate |
|---|---|
| Responds to tickets | Anticipates problems before they arise |
| Generic SLAs | Custom escalation and service blueprints |
| No business context | Aligns with strategic initiatives and KPIs |
| Product-based | End-to-end across apps, DB, infrastructure |
This is not just about fixing — it’s about growing, adapting, and continuously improving.
Conclusion
In today’s cloud-first, AI-powered business environment, operational excellence is no longer optional — it’s a differentiator. Oracle’s Run and Operate Services, under the Customer Success Services umbrella, help ensure that every Oracle Cloud investment not only works — but thrives.
With proactive expertise, guided support, and continuous value delivery, enterprises can run with confidence, operate with efficiency, and innovate with purpose.